Frequently Asked Questions

1. Why do I need to request a quote for professional translation, why is there no automatic price calculator on this website?

Every text and every order is different, so price calculation is not just based on the word number in the source text. To determine the exact fee, I need to know the total length, type, subject matter, edibility, and urgency of translation of the document(s) to be translated.

2. Is my sensitive personal health information safe? Should such data be sent by e-mail?

If the source text contains sensitive personal health data, it is possible to transmit and store them using the most secure data protection available today. Source texts can be sent not only by e-mail, but also by post or courier. The option to upload them to a security server over a secure connection is also available. I store text and images that contain sensitive data only on a computer that is in a location protected with an alarm system and it is also password protected. After the translation is completed, I will keep the data for the time period required by law (for details, see the Privacy Statement), which I will no longer store on a computer, but on a secure data storage device.

3. Why would I need a health professional translator or interpreter when, say, Google translator translates quite well?

Different translation softwares are indeed capable of roughly translating a text; however, translation done by a healthcare professional translator is more perfect and correct, which is especially important in medical language as a misunderstanding might even endanger the patient. In addition, a professional translator guarantees his/her work, while online translators do not, and by working with them you can never be sure that the translation is medically perfect. Therefore, if your health depends on the translation, it is definitely recommended to hire a professional translator.